CQ Fellows 2026 Applications Open Soon!
Guest post by Sunita Sehmi Don’t just concentrate on what you have to say… #01 Be empathetic Whilst we all may ‘speak the same language’ in a
I often watch customer service people interacting with foreign visitors. Inevitably, the foreign customer will ask the sales agent to repeat something. The agent repeats
David Livermore, PhD (Michigan State University) is a social scientist devoted to the topics of cultural intelligence (CQ®) and global leadership and the author of several award-winning books.