Don’t Treat Your Customers the Way You Want to be Treated
–Guest post by Julie Slagter with David Livermore If you have culturally diverse customers (and hopefully you do), consider adding the following to your
CQ Fellows 2025 is Full!
–Guest post by Julie Slagter with David Livermore If you have culturally diverse customers (and hopefully you do), consider adding the following to your
Sometimes we spend so much time deliberating the ideal skills for cross-border negotiation and intercultural communication that we overlook one of the most important ones—small
Cultural intelligence doesn’t mean being a cultural chameleon. Sometimes when I attempt a Japanese bow, I notice my Japanese counterpart extending her arm to shake
–Guest post by Anindita Banerjee, a Certified CQ Facilitator and head of cross-cultural training at Renaissance Strategic Consultants If you’re starting to work with a group in India,
I’m constantly observing the way individuals’ cultural intelligence (CQ) comes through in their verbal interactions. I don’t mean whether they’re knowledgeable about many different cultures.
Talk to most anyone who has worked on getting a deal in China and they’ll tell you stories about people who insisted on getting them
[Guest Post by Brian O’Donoghue, Academic Director of Noesis Exec Ed, Kuala Lumpur Malaysia with David Livermore] I’m from Ireland but I’ve spent the last
Cultural diversity creates one of the best opportunities for innovation but it can also be one of the biggest roadblocks if it isn’t handled with
There’s a growing suite of training, coaching, and books devoted to helping organizations understand Millennials—the term used to describe individuals who graduated from high school
You’re running alone around a lake. You haven’t seen anyone else on the path for several minutes. Then up ahead, you see a lone walker
David Livermore, PhD (Michigan State University) is a social scientist devoted to the topics of cultural intelligence (CQ®) and global leadership and the author of several award-winning books.