Digital, Diverse & Divided

How to talk to racists, compete with robots, and overcome polarization

Digital, Diverse & Divided is a book about how to get along with people who have different views than you about topics like politics, religion, gender, and race. Moving beyond awareness and dialogue, the book introduces readers to cultural intelligence as an evidence-based way to work together to address problems facing all of us.


In a world of increasing polarization, Digital, Diverse & Divided shows you how to use cultural intelligence to bridge our divides and authentically connect with those around us.

The divides between us seem to keep growing, no matter the issue: politics, race, religion, gender identity, and the list goes on. Tackling polarization isn’t easy, but this book gives us tools to bridge our divides without forcing everyone to conform to the same thinking and behavior.

Cultural intelligence, a scientific model originally designed for working with people from different cultures, is ideally suited to bridge our differences closer to home. 

In Digital, Diverse & Divided, he teaches us how to use the method he has taught global executives and foreign diplomats to navigate difficult conversations with anyone.

Livermore uses his renowned work in cultural intelligence to address everyday challenges such as these:

–How should I respond to a racist comment?

–What should I do when someone is completely closed to a different perspective?

–How can I persuade polarized groups to move beyond “agree to disagree”? 

–How do I handle the emotional fatigue that comes with polarizing conversations and relationships?

 Digital, Diverse & Divided combines groundbreaking research, riveting stories, and practical strategies that are proven to build a more culturally intelligent world for all of us. 

URGENT NEED: People are becoming increasingly divided, especially within the US. This book addresses the need to understand those on either side of the cultural divide.

 RESEARCH-BACKED: This title tackles tribalism by including concrete, research-backed strategies for bridging difference and building thriving communities.


“In times like these, it’s easy to throw up our hands and conclude that we just can’t get along. But Livermore shows how we can do better — to talk with each other rather than past each other and close the gaps that separate us.”

–—Daniel H. Pink, #1 New York Times bestselling author of THE POWER OF REGRET, WHEN, DRIVE, and TO SELL IS HUMAN

As a White House correspondent, I couldn’t pay the mortgage without being able to talk to — and hear — both Democrats and Republicans, Iowan farmers, and Manhattan fund raisers. Just when that feels impossible in today’s America, Mr. Livermore comes along with 25 years of research and real-world experience to make it feel doable again. Taking the reader along on his far-flung travels, Mr. Livermore pushes beyond Red-vs.-Blue, Black-vs.-white and offers practical strategies for connecting and communicating as people first. An important work that is, at once, macro and micro. And just might save us from ourselves.

–—Sandra Sobieraj Westfall, PEOPLE Magazine politics editor and former Associated Press White House correspondent

“As a member of the armed forces, CQ is the greatest weapon we have in our arsenal. With service members and partner nations all over the world, cultural intelligence has the power to unlock the full potential of any team or unit serving on land, sea, or air.”

–—Captain Jae Yu, US Army Officer; West Point Graduate.

“What can each of us do to address what feels like an intractable problem in our organizations and communities—polarization? David Livermore, who describes himself as a “straight, white, middle-aged guy,” shares what he has learned from his own research and journey about what it takes to develop cultural intelligence and build healthy relationships with others different from ourselves.”

–—Linda A. Hill, PhD, Harvard Business School Faculty, and co-author of Collective Genius, Being the Boss, and other best-selling

“In the spirit of Michael Lewis, David Livermore weaves an intimate nonfiction thriller of encounters, travels, and colliding worlds of extro- and introspection. Digital, Diverse & Divided is Livermore’s best treatise yet on cultural intelligence.”

–—Soon Ang, PhD, Pioneering social scientist in cultural intelligence, Nanyang Technological University, Singapore

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Sample Chapter