I often watch customer service people interacting with foreign visitors. Inevitably, the foreign customer will ask […]
“Okay. Let’s get down to business.” It’s a familiar phrase for those who live in meetings […]
I’ve often prided myself upon how deeply I think and reflect about things….not at the expense […]
Learning and Talent Development (L&TD) professionals are crucial allies for assessing and developing cultural intelligence (CQ). […]
Our family loves to watch the Amazing Race. Given our many travels together, we often think […]
The $1.1 trillion buying power of Hispanic Americans hasn’t gone unnoticed by many companies. Bi-lingual staff, […]
I’m privileged to do work that I love. I write, teach, and speak about global leadership […]
This morning Emily, my fourteen year old daughter declared, “I hate shopping!” She’s excited about going […]
One time I was speaking at a symposium in Prague to a group of emerging leaders […]
THE CULTURAL INTELLIGENCE DIFFERENCE just released and is now available. The book provides a quick summary […]